Orders, fulfilment, packing slips and invoices

When an order comes in

A new order shows on your Orders list and, if you have order email switched

on, lands in your inbox. Card orders arrive already paid; on-account, EFT and

pay-on-delivery orders arrive pending until you mark them paid by hand.

Open the order to see the customer's details, delivery choice and line items.

From there you can:

order tracking page and in their "order fulfilled" email.

Under Orders, "New order" lets you ring up a sale from the dashboard: catalogue

items at catalogue prices, a custom line at a price you type (handy for

services), and an optional delivery fee. You can take payment there and then or

send the customer a pay-by-link.

Every paid order can be printed as a proper tax invoice (with a sequential

invoice number and, if you've added your VAT number under Settings, VAT worked

out for you). Invoice numbers are only handed out the first time someone

actually opens the invoice, so the sequence never has gaps from orders nobody

printed.

Refunding an order records the refund and, if you choose, puts the returned

items back in stock. Storeforge never touches the money itself: you refund the

customer in your own Yoco or PayGate app, and record it here so your books and

reports stay accurate.

Every order gets a pay-by-link (for on-account orders you still want paid by

card) and a reorder link (for paid orders) that you can copy or send by

WhatsApp straight from the order page.